About The Role:

• Oversee daily frontline operations, including customer reception, appointment management, and service advisor performance.
• Responsible to prepare business plans and implement cost management initiatives to enhance overall profitability.
• Maintain high standards of customer service aligned with Honda’s service philosophy.
• Handle customer feedback, consult with senior management as needed, and ensure all complaints are resolved professionally and amicably.
• Ensure timely and transparent communication with customers regarding service updates, quotations, and follow-ups.
• Monitor service centre performance, including turnaround time, customer feedback, and implement improvements.
• Coordinate with the Workshop Manager to align job scheduling, resource allocation, and service flow.
• Mentor, coach, and evaluate service advisors to uphold service excellence and process adherence.
• Collaborate with Parts Department & Workshop Manager to provide accurate timelines to customers.
• Support warranty and goodwill claim discussions from the customer interface perspective.
• Analyze service data and KPIs to identify trends and drive continuous improvement.
• Cover the Workshop Manager’s duties in their absence, ensuring continuity of operations.
• Handle all ad-hoc projects and duties as assigned.

About You:

• Diploma or Degree in Automotive, Business, or related fields.
• Minimum 5 years’ experience in automotive customer service or service advisor management.
• Excellent communication and interpersonal skills.
• Strong conflict resolution and customer-handling abilities.
• Experience in managing service KPIs and improving customer satisfaction.
• A team player who collaborates well with technical teams.

Location: 255 Alexandra Road Singapore 159937.

About The Role:

• Achieve individual sales target and contribute to company’s overall sales performance.
• Establish and maintain good relationship with customers.
• Provide excellent customer service.
• Other ad-hoc duties as assigned by Superior.

About You:

• Preferably with relevant working experience in Automotive industry.
• Excellent interpersonal and communication skills.
• Able to work independently with positive attitude.
• Service-oriented mindset.
• Possess a valid Class 3 license.

Location: 370 Ubi Road 3 Singapore 408651/ 255 Alexandra Road Singapore 159937.

About The Role:

• Perform the necessary accessories installation on new cars before delivery.
• Ensure all accessories are duly installed.
• Ensure timely job completion.
• Other duties as assigned by the Superior.

About You:

• Preferably candidates with relevant work experience in the Automotive industry.
• Possesses a valid class 3 driving license.

Location: 6A Mandai Estate, Singapore 729903.

About The Role:

• Inspect new cars prior to delivery, including exterior, interior, mechanical components, and electrical systems.
• Perform quality control checks to ensure all vehicles meet dealership and manufacturer standards.
• Track and maintain records of new car stock availability and locations.
• Accurately document defects or issues and communicate findings.
• Conduct minor repairs, cleaning, and detailing to prepare vehicles for delivery.
• Complete all necessary paperwork and documentation related to inspections.
• Support roadshows and events, including occasional work outside regular hours, weekends, and public holidays.

About You:

• Preferably with experience in valet services or the automotive industry.
• Possess a valid Class 3 driving license with a clean driving record.
• Strong understanding of automotive mechanics and electrical systems.
• Excellent attention to detail and problem-solving skills.
• To handle tasks like standing for long periods, lifting, and bending.
• Familiarity with diagnostic tools and equipment.
• Time management skills to prioritise tasks effectively.
• Positive attitude and excellent communication skills for smooth teamwork.

Location: 6A Mandai Estate, Singapore 729903.

About The Role

• To attend to customers’ phone enquiries and calls deployment.
• To provide service reservations.
• To coordinate breakdown site services for customers.
• To answer live chat queries.
• To make outbound calls to remind customers of car servicing and surveys about after-sales services.
• To update customers’ particulars in the system.
• To process online payment.
• To perform other ad-hoc duties as assigned.

About You:

• Minimum of a GCE 'O' Level, 'N' Level, or an equivalent qualification.
• Service-oriented mindset.
• Team player with good discipline and positive attitude.
• Equipped with administrative experience will be an added advantage.

Location: 370 Ubi Road 3 Singapore 408651.